At Rifaa Tours, we deeply value our customers and strive to ensure a seamless and enjoyable experience with every service we offer. Understanding the diverse needs of our guests, we have created a flexible and fair cancellation policy designed with your satisfaction in mind.

*Customer Feedback & Complaints*
We genuinely welcome feedback from our customers. If, for any reason, your experience does not meet your expectations, we encourage you to let us know. We are committed to reviewing each case carefully and, where appropriate, we will provide compensation, including a full refund, based on the nature of the issue.

*Cancellations & Refunds*
- We offer a full refund for cancellations made at the last minute if the services promised were not delivered as listed on our website or as committed during booking.
- Our team evaluates each situation with care to ensure fair treatment and customer satisfaction.

Our reputation has been built on honesty, transparency, and exceptional service. We are proud to welcome travelers from all around the world, and it is their trust that motivates us to continue delivering the highest standards in everything we do.

Thank you for choosing Rifaa Tours — we look forward to being part of your journey.